Troubleshooting & FAQ
Fix common issues: failed payments, missing payouts, wrong invoices, login problems, and how to contact support.
Payment failed or declined
What decline messages mean, what happens after an auto-pay failure, and how to get the payment through.
I didn’t receive a payout
Check the payout’s status, then verification, then your bank details - in that order.
Fixing a wrong invoice
What you can do depends on the invoice’s status: edit drafts, void sent invoices, refund paid ones.
My invoice won’t send
What the messages on Finalize & Send mean - a missing client billing record, payouts not set up, or a client’s missing country and timezone - and what to do.
Login and access issues
Password resets, “invalid email or password,” Google sign-in mismatches, and rate limits.
My agreement PDF won’t upload
Uploading a boarding agreement or waiver fails? Check the file, your permission, and your account status - the error message says which.
Contacting support
How to reach Stables support, and what to include so we can help fast.