Payment failed or declined
What decline messages mean, what happens after an auto-pay failure, and how to get the payment through.
Card declined
The message tells you what to do: an expired card or wrong security code can be fixed and retried; “declined by your bank,” insufficient funds, or a card reported lost or stolen mean using a different payment method or contacting your bank. If a payment was flagged as suspicious, contact support.
- To retry with another method, open the invoice, select Pay Now, and choose Use a Different Payment Method — or add a new one first.
- Bank (ACH) payments show as Processing (ACH) for 3–5 business days; if one fails, the invoice returns to Payment Due and you can pay again.
Auto-pay failures
If an automatic charge fails, you’ll get a “Payment Failed” notification asking you to update your payment method; the facility is notified too. Update your method in your payment settings, then pay the open invoice manually.
Other messages
- “The facility’s payment system is being set up” — the business hasn’t finished payment onboarding; try again later or contact them.
- “A payment is currently being processed” — a payment for this invoice is already in flight; wait a moment and refresh.
Still stuck? Contact support — see Contacting support.