Fixing a wrong invoice
What you can do depends on the invoice’s status: edit drafts, void sent invoices, refund paid ones.
An invoice’s status decides your options:
- Draft - fully editable. Fix the line items and then Finalize & Send, or delete it.
- Sent but unpaid - it can no longer be edited. Void it (you’ll provide a reason, which is included in the notification to the customer) and send a corrected invoice. You can also Send Reminder on a correct-but-unpaid invoice.
- Paid - issue a Refund, full or partial. The refund goes to the customer’s original payment method; the platform fee portion is non-refundable. Then invoice the correct amount if needed.
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Wrong amount, already sent?
Void and re-send is the clean path: the customer is notified with your reason, the original can’t be paid anymore, and your records stay tidy.
If you’re the one who received a wrong invoice, don’t pay it - contact the sender and ask them to void and correct it. Full refund mechanics: Refunds: how they work.