Refunds: how they work
Businesses can refund paid invoices in full or in part - funds return to the customer’s original payment method.
Issuing a refund (facility/provider)
- Open the paid invoice and choose Refund Invoice.
- Pick Full Refund or Partial Refund with an amount.
- Confirm. Refunds can’t be undone.
The refund is sent to the customer’s original payment method. The Stables platform fee is non-refundable, so the maximum refundable amount excludes it (the dialog shows the exact ceiling, minus anything already refunded).
What the customer sees
The refund is recorded on the invoice - a fully refunded invoice shows as Refunded, and each refund appears in the invoice’s history showing the amount and that it went to the original payment method. Refund timing depends on the customer’s bank or card issuer.
Deposit refunds are different
Security-deposit returns follow the move-out settlement flow with their own timing — see Move-out and settlement.
Note: the processing fees on transactions are never refunded.