My invoice won’t send

When a draft won’t send, the message on screen says why. Find it below. If the invoice was already sent, don’t delete anything - contact support (see Contacting support).

“Billing customer not found for this invoice.”

The invoice points at a client billing record that no longer exists, so it can’t be sent or paid. A draft’s client can’t be changed, so create the invoice again:

1. In Finances → Invoices, open the draft’s menu and choose Delete. Any pending charges on it go back to Pending Charges.
2. Select New Invoice and create it again for the same client. A new invoice links to the client’s current record.

If the client is no longer on your Clients page, or the new invoice shows an error too, contact support.

“This invoice has no billing customer”

The invoice isn’t linked to the client’s billing record. Delete the draft and create it again for the client, as above. If that fails, contact support.

“This invoice has no Stripe account configured”

The draft was saved before your payouts were set up, so there is no account for online payments to go to. Open Finances → Payouts; if it asks you to Finish setup, do that. Then delete the draft and create it again. If payouts are set up and a new invoice shows the same message, contact support.

“Stripe customer creation requires the horse owner’s legal country and timezone”

Before a client can pay online, Stables needs their country and timezone. A client who has signed in to Stables has their own. For a client who hasn’t, Stables uses your barn’s.

• Check that Country and Timezone are filled in on the Location card under Facility Settings → Facility Details → Overview, save, and try again.
• If both are filled in and it still fails - for example, the client is also billed by a barn or provider in another country - contact support with the client’s name and the exact message.