Payouts: when and how you get paid
Your balance lives in Finances → Accounts - transfer it to your linked bank in 1–3 business days, free.
Collected payments accumulate in your Operating Balance, shown in Finances → Accounts with Available, Pending, and In Transit amounts and a full transaction history you can export.
Before your first payout
Two one-time steps: complete business verification and link a bank account. Until then you’ll see prompts like “Verification required to enable payouts.” See Connecting your Stripe account.
Transferring funds
- In Finances → Accounts, start a transfer and enter the amount from your available balance.
- Standard transfers arrive in your bank in 1–3 business days, with no fees. (Pending funds become available for payout in 1–3 business days after payment.)
- Confirm - transfers can’t be canceled once submitted.
Each payout shows its progress: Pending (scheduled), In Transit (on its way, usually 1–2 business days), Completed (deposited), or Failed (check your bank details).
What a payout included
Open a payout in Finances → Payouts to see Included in this payout: each payment and refund it carried to your bank, with the client, what it paid for (the invoice number, lesson or package) and the horse, and the amount after fees. An invoice number opens that invoice. CSV downloads the list for your bookkeeping.
A payout takes everything that became available since your previous payout. If you paid out only part of your balance, or money was left from before, the list says how much it can’t account for.
If a payout hasn’t arrived, see I didn’t receive a payout.