Lesson reminders and client notifications
The evening before a lesson, riders get a reminder by email and in the app, and the instructor gets tomorrow’s roster. Here is how to turn it on or off.
Stables reminds riders about their lessons for you. There is nothing to schedule: once the lesson is on your calendar with riders on its roster, the reminder goes out on its own.
What goes out, and when
- Between 5 and 7 pm barn time the evening before a lesson, every rider with a confirmed spot gets an email and an in-app notification saying when the lesson is, which barn it is at, and who is teaching it.
- The instructor the lesson is assigned to gets one email listing tomorrow’s lessons and the riders in each.
- Riders who booked online and riders you added to the roster yourself are both reminded. A rider you add after the reminders went out, but before 7 pm, still gets one.
- Riders whose booking is still waiting for your approval are not reminded. Approve it before 7 pm that evening and they will be.
- For a rider booked on someone else’s account - a child on a parent’s, say - the reminder goes to the account holder.
Email and in-app only
Stables does not send text messages (SMS) to clients. Lesson reminders arrive by email and as a notification in Stables.
Turning reminders on or off for your barn
Go to Facility Settings → Facility Details → Client Notifications and use the Lesson reminders switch. It is on by default. Turning it off stops rider reminders entirely - no email and no in-app notification. Instructors still get their roster email.
The same tab controls the other notices your barn sends its clients as things happen:
- Care completed - tell owners when care for their horse is marked done.
- Upcoming and overdue care - a heads-up to owners before scheduled care and when it is due.
- Move-in and move-out notices - a reminder to owners a week before a horse moves in or out.
Invoices, payment reminders and receipts are not on this list. They are always sent.
What each client controls
Each client decides for themselves whether these reach their inbox. In Account Settings → Notifications, the Lesson reminders email switch turns off lesson reminder emails (along with waitlist offers and low lesson credit notices). They still see the reminder in the app. See Profile and notification settings.