Lesson emails: what riders and the barn get
Every email a lesson sends, who gets it, and what sets it off - from booking and reminders to cancellations, moves and packages.
Stables emails riders and your barn as lessons are booked, change, and happen. You don’t send any of these yourself. Every lesson email shows the lesson, when it is, where, and who is teaching.
Emails riders get
- Lesson Booked (or Lesson Requested where you approve each booking) - after they book from your page.
- Lesson Scheduled - when you add them to a lesson yourself. It has Will attend and Can’t attend buttons.
- Lesson Reminder - the evening before, with Will attend and Can’t attend.
- Lesson Confirmed or Lesson Request Declined - when you answer a booking request. A decline says what happened to what they paid.
- Lesson Moved or Lesson Time Not Changed - when they change the time, or you answer their request to.
- Lesson Cancelled - when they cancel, when you cancel the lesson, or when you take them off the roster. It says what happened to what they paid: a credit back, a hold released, a refund, or a lesson credit in place of a card payment.
- Spot Open - a waitlist spot is being held for them.
- Lesson Package - the receipt for a package bought on your page.
- Lesson Credits Left - when they are down to their last couple of lesson credits.
For a rider booked on someone else’s account - a child on a parent’s - the emails go to the account holder and name the rider.
Emails the barn gets
- New Lesson Booking (or New Lesson Request) - a rider booked from your page.
- Will Attend - a rider confirmed they’re coming. You also get an in-app notification.
- Can’t Attend - a rider answered Can’t attend, so their spot was cancelled and is open again.
- Lesson Cancelled - a rider cancelled, with what happened to what they paid.
- Move Requested - a rider asked to change the time of a lesson that needs your approval.
The barn’s copies go to your barn’s email address, or to the owner’s when the barn has none. Turn them off with the Appointments email switch in your notification settings.
Emails instructors get
The instructor a lesson is assigned to gets one email the evening before, listing tomorrow’s lessons and the riders in each.
Riders choose what reaches their inbox
A rider can turn off the Lesson Scheduled, reminder, waitlist and low-credit emails under Account Settings → Notifications → Lesson reminders. Booking confirmations, changes, cancellations and receipts are always sent.