Using Barn Chat

Barn Chat keeps barn conversations - boarder questions, staff coordination, provider updates - in one place instead of scattered texts. Facilities and horse owners open it from the Barn Chat item in the navigation; service providers use the Messages item.

Barn Chat is always on for your facility. Staff see it when their role includes the Messaging View permission (Facility Settings → Staff), which every built-in role has by default.

Starting a conversation

• Select the pencil icon and pick one or more contacts. One contact makes a direct message; several make a group chat.
• Your contact list shows the people connected to you - for owners that includes your facility’s owner and staff, other horse owners at your barn, and anyone sharing access to your horses. Each contact shows their role.
• Select Start Chat (or Create Group) and type your message.

You can attach files to messages - up to 5 at a time, and images display right in the thread.

Who can read what you send is worth understanding before you post - see Who can see your messages. To send news to every client at once, use Announcements instead - see Email all your clients with Announcements.