Managing and rescheduling appointments

For clients

Your appointments live in My Appointments, split into Upcoming, Pending, and Past. Each card offers the right actions for its status - view details, cancel, or, when your provider has asked to reschedule, Choose new time. For an appointment with a service provider booked without an account, the link in your confirmation email opens the same options, including Reschedule on a confirmed appointment (your provider approves the new time).

Lessons at a barn

You can move a barn lesson you booked to another time of the same lesson. In My Appointments, choose Change time on the lesson and pick one of the open times with a spot left. If you booked without a Stables account, the View / Manage Booking link in your booking email opens the same choice, and lets you cancel too.

• What you paid moves with the lesson: no new charge and no refund. A lesson credit stays used, and a card payment stays on the booking.
• If the barn approves each booking for that lesson, the change is a request: you keep your current spot until the barn confirms the new time, and you’re told if it can’t.
• Changing the time closes a set number of hours before the lesson - the same cut-off as cancelling online, which the barn sets. After that, contact the barn; they can still move it for you.
• To switch to a different kind of lesson, cancel and book the new one on the barn’s booking page.

For providers

• Reschedule from an appointment’s Reschedule button. Two modes: Suggest a Time (pick a date and time, optionally letting the client fall back to your open schedule) or Let Customer Pick (the client is emailed a link to choose).
• Drag an event to a new slot on your Schedule week grid to move it directly.
• If a client hasn’t responded to a reschedule request, you can send a reminder.

When a client accepts a suggested time, they see “You’re booked!” with the new date and calendar links, and the appointment shows as Rescheduled → Scheduled for both sides.

Completing and billing (providers)

Past confirmed appointments prompt Mark Complete - choose to use a lesson credit, charge the service price (creates an invoice), or complete without charging (with a reason like courtesy or promotion).