Disputes and questions about a deposit

If you have a question about your deposit — how much is held, a charge applied to it, or a refund you’re expecting — start with your facility. Most deposit questions come down to a specific charge at move-out, and the facility can walk you through the settlement statement.

If you need to look into a specific charge

• Review your settlement statement, which itemizes each charge and what was applied to your deposit — including anything that was waived or left open.
• Open the related invoice from your Billing tab. Its history shows how invoices were consolidated at move-out and lists every refund — online refunds show “Refunded to original payment method,” and check or cash refunds show as offline credits with their reference.
• Contact your facility to discuss any charge you don’t recognize.

If you can’t resolve it with the facility, contact Stables support — see Contacting support.