Cancellations and no-shows
How clients, barns and providers cancel, what happens to what you paid, and how no-shows are charged.
Cancelling as a client
From My Appointments (or the link in your appointment email, if you booked without a Stables account), select Cancel appointment. You can add an optional reason for the provider. Cancelling can’t be undone - you’d simply book again. Cancelling from the emailed link releases a payment authorization hold on your card.
Cancelling a lesson you booked with a barn gives back what you paid: a lesson credit is returned, and a card hold that hasn’t been charged yet is released. A card payment becomes a lesson credit for another lesson of the same type, or is refunded in full to your card, depending on the barn’s policy - the booking page and the cancel screen both say which before you confirm. A barn can stop online cancelling a set number of hours before a lesson; inside that window, contact the barn. If you only need a different time of the same lesson, choose Change time instead - what you paid moves with it.
Cancelling as a provider
Open the appointment and select Cancel, choosing a reason (schedule conflict, emergency, weather conditions, illness, or other). The customer is notified, and the reason is recorded on the appointment.
No-shows
Providers: when a client misses an appointment, open it and select They didn’t show, then choose what happens. Charge full price sends the booked price to pending charges for their next invoice, Charge a no-show fee charges a flat amount you enter instead, and Don’t charge keeps it on their record as a no-show, off every invoice. The appointment then shows as No Show among past appointments.
Barns: an instructor marks a rider who didn’t turn up with No-show on the lesson’s roster. What happens to the rider’s money follows the barn’s setting under When a rider doesn’t show in Online Booking settings. Charge them uses a lesson credit if the rider has one, and otherwise puts the lesson on their next invoice. Don’t charge them gives back a credit they booked with. Ask each time lets the instructor choose when marking. A card or cash payment taken at booking is kept either way, and Undo puts the rider back and reverses the charge. More in Riders, no-shows, and completing a lesson.
Cancellation and no-show fees
Stables itself doesn’t charge cancellation or no-show fees. A barn decides how close to a lesson you can still cancel online and whether a missed lesson is charged, and a provider decides whether to charge for a missed appointment. Any other cancellation policy is between you and your provider or barn.