Closing or pausing an account
Facilities can be temporarily deactivated and reactivated; personal accounts can be permanently deleted.
Pausing a facility
Facilities can be temporarily deactivated from Settings → Facility Details → Overview, in the section at the bottom: Temporarily Deactivate Facility. While deactivated, your facility is hidden from new customers and no new bookings or charges can be created — but existing customers can still view their records, and you can reactivate at any time with Reactivate Facility.
If you’re pausing for billing reasons, note that your Stables subscription is managed separately under Settings → Subscription & Plan.
Deleting a personal account
In Account Settings → Profile, the Account Management section offers Delete Account. This is permanent: it removes your profile, your horses, and your bookings, and any facilities you own. Historical records remain available to horse owners and for compliance purposes.
Before you delete
Settle any open invoices and download anything you need first. If you’re leaving a facility rather than leaving Stables, you don’t need to delete your account — ask the facility to archive you instead.
For anything these options don’t cover — like permanently removing a facility — contact support@stables.co.